Our refund policy covers 30 days after the date of purchase. If 30 days have gone by since your purchase, we cannot offer you an exchange or credit.

To be eligible for a return, your item must be unused and still in its original packaging. Please contact support@socksanova.com for assistance.

 

To complete your return, we require proof of purchase. There are certain situations where only partial refunds are granted:

* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

* Any item that is returned more than 30 days after delivery, if approved for a refund.

 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

 

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3 business days of the returned item email notification.

 

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted as technical complications can occur beyond our control. Next contact your bank. There is often some processing time before a refund is posted and the funds can also be held up here. If you’ve done all of this and you still have not received your refund yet, please contact us at support@socksanova.com.

 

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

 

Only undamaged and packaged items can be exchanged. Items will be exchanged for a duplicate. If you would like to request an exchange, send us an email at support@socksanova.comto get the process started.